Shipping Policy

The Multiverse Maker is a small 3D-printing business in Lafayette, Colorado. Please allow time for both production and delivery when ordering for an event.

Shipping rates and destinations

Standard shipping is $8 per order within the contiguous United States, including Washington, D.C. Standard shipping is free when the merchandise subtotal reaches $50 after discounts and before tax. Shipping is charged once per order, not once per item.

Alaska, Hawaii, U.S. territories, and international destinations are not covered by these rates. Contact us before ordering for those destinations. A request for a quote does not guarantee that we can ship to your location.

Large, bulk, and specially arranged custom orders may require a separate shipping quote. Any different shipping charge will be disclosed and agreed to before payment; we will not add an undisclosed shipping charge to an existing paid order.

Production and shipping times

Standard orders ship within 3–5 business days after successful payment, unless a different timeframe is clearly stated on the product page before purchase. Business days are Monday through Friday, excluding holidays. Processing time covers making, inspecting, and packing your order; the carrier’s delivery time is additional. Custom-order timing is confirmed separately in your quote. Contact us before ordering if you have an event deadline.

Custom-order design approvals and required details must be completed as agreed. Payment, approval, and production schedules will be confirmed in the custom-order quote.

If we cannot ship on time

We will notify you promptly if we cannot ship within the stated timeframe, explain the delay, and provide a revised shipping date when available. You may agree to wait or cancel the unshipped order for a full, prompt refund, including applicable shipping charges. If we cannot obtain any consent required for a delay, we will cancel and refund the unshipped order. These rights also apply to custom orders.

Tracking and delivery

We will provide tracking information when your order ships. A label-created notice does not mean the carrier has received the package. Carrier delivery dates are estimates unless we expressly agree to a guaranteed service in writing.

Addresses and returned packages

Check your shipping address before checkout. Email us immediately about an address error; changes are possible only if we can make them before shipment. If a package is returned because of an incorrect or incomplete address, refusal, or failure to collect it, we will contact you. Reshipping may require additional postage agreed to in advance. Returns and refunds remain subject to applicable law.

Delayed, missing, or delivered-but-not-found packages

Email us if an order appears missing or substantially delayed. We will help review tracking and pursue a carrier investigation when appropriate. If tracking says delivered, first check the delivery area, household members, neighbors, and your local post office.

A delivered scan is relevant evidence, but it does not automatically resolve every delivery dispute. We review the facts and any carrier findings before deciding whether a replacement or refund is appropriate. This policy does not override applicable consumer rights or a payment provider’s dispute or protection rules.

Damage and care

Please report damaged, defective, or incorrect items promptly, preferably within seven days of delivery, with your order number and photos of the item and packaging. Keep the packaging while we review the issue. The seven-day request does not limit rights that apply by law.

PLA items can soften in high heat. Retrieve deliveries promptly and avoid leaving PLA products in hot vehicles or direct sunlight.

Contact

Email multiversemakerprinting@gmail.com. See our Refund & Return Policy for additional details.