Refund & Return Policy

We want your order to match its description and arrive in usable condition. Contact us about a problem so we can review it and help.

Change-of-mind returns

We generally do not accept change-of-mind returns or exchanges for made-to-order or personalized items, including selections or spelling supplied incorrectly by the customer. Please check your style, quantity, dimensions, and personalization before ordering. This does not exclude remedies for defective, damaged, or misdescribed products or rights required by law.

Damaged, defective, or incorrect items

Email multiversemakerprinting@gmail.com promptly, preferably within seven days of delivery. Include your name, order number, a description of the issue, and clear photos of the item and packaging when possible. Keep the item and packaging until we respond. The seven-day request is intended to help us investigate promptly; it does not remove legal rights.

After reviewing the issue, we will arrange an appropriate replacement or refund. If a return is needed because of our error or a defective item, we will provide instructions and cover reasonable return shipping. Please contact us before sending anything back.

Normal print characteristics

Small layer lines, seams, and minor surface variations are normal characteristics of 3D printing. Screen settings, lighting, and filament batches can affect color appearance. These differences do not excuse a material mismatch with the description, unsafe damage, or a functional defect.

Cancellations and custom approvals

Contact us immediately to request cancellation. We can provide a full refund if production and paid custom-design work have not started. Once that work begins, change-of-mind cancellation may not be possible. Any separate custom-design charge or cancellation terms must be disclosed and agreed to before payment.

Check all names, dates, spelling, dimensions, and colors in a custom proof before approving it. Changes after approval may require a new quote, which must be accepted before additional paid work proceeds.

Orders we cannot fulfill or ship on time

If we cannot fulfill your order, we will cancel and promptly refund it. If shipment is delayed beyond the stated timeframe, you may consent to the revised date or cancel the unshipped order for a full, prompt refund. Our normal custom-order cancellation restrictions do not override those delay rights.

Shipping issues

See our Shipping Policy for missing packages and address problems. We review delivery issues individually; a carrier’s delivered scan does not automatically eliminate applicable consumer or payment-provider protections.

Refunds

Approved refunds are issued to the original payment method. Bank and payment-provider processing times vary. When a full refund is due because we cannot fulfill an order or because of qualifying shipment delay, it includes applicable original shipping charges. Shipping treatment for a partial refund depends on the affected items and circumstances. Any agreed change-of-mind return terms will be confirmed before the return.

Your rights

Nothing in these policies removes consumer rights that cannot lawfully be waived or prevents you from using a payment provider’s dispute process.